FAQ Page
Products
Are your products 100% Organic?
ANSWER: Our products are Derived from organic and synthetic ingredients.
Are your products Approved?
ANSWER: Our products are all approved by the Government where it’s been produced globally.
Why are your products not Sold in sets?
ANSWER: Our products are best sold individually for more efficient results.
Can the lotions be mixed with the oil?
ANSWER: The lotions can be used alone and can mixed with the oil, based on preference.
Can the products be used on pregnant women and nursing mothers?
ANSWER: pregnant women or nursing mothers can use our product but we advise them not to use certain product with ingredients like bearberry.
How to make use of the products purchased?
ANSWER: The directions for usage is written on the pack of the products
How do I check for the expiry date on the products?
ANSWER: Kindly refer to the product package for expiry date
Are the products suitable for all skin types?
ANSWER: All products were formulated to be safe for all skin types, but if you have any specific concerns please consult your dermatologist about the list of ingredients found on the website.
How do I check for available products?
ANSWER: All available products are all available on our website.
What temperature do these products need to be stored at?
ANSWER: We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat
Orders
How do I make use of the coupon code on the website?
ANSWER: Kindly disregard the coupon code, as no promotion is currently active.
Can items be added to the order placed on the website?
ANSWER: Adding additional items to package, will imply placing a new order on the website
Can my order be placed on WhatsApp or done manually?
ANSWER: We currently only accept orders on our web page and in our physical stores.
What is the stated delivery time frame for orders?
ANSWER: Delivery time frame is dependent on the delivery location. Lagos 1-5 working days, Outside Lagos 3-10 working days. Kindly note that the above time frame does not apply for discount sales.
Does your website allow in store pickup?
ANSWER: Orders placed on the website can be picked up from the store.
How do I know my order was placed successfully?
ANSWER: A confirmation email is sent after a successful placement of order within 24 hours.
Do you offer exchanges or returns?
ANSWER: Unfortunately we are unable to process exchanges at this time.
My items arrived incomplete, what should I do?
ANSWER: Please contact us immediately within 48 hours of receiving your order, with your order number via our contact page, with pictures or videos indicating the incomplete package received.
My items arrived damaged, what should I do?
ANSWER: Please contact us immediately within 48 hours of receiving your order, with your order number via our contact page, please note that you may need to provide multiple photos of the damaged products.
Payment
Can I get a refund?
ANSWER: Kindly visit our privacy policy on our website and on our social media page.
What forms of payment do you accept?
ANSWER: We accept online payments( Mastercard, Verve card, Visa Card), if you are an international customer, we also accept local payment providers. The list is visible when you visit our checkout page.
Can I pay with my card?
ANSWER: Yes you can pay with your card. Your personal details are safe with us.
Why was I charged twice?
ANSWER: You will only be charged for what you purchased. If you see duplicate charges, kindly note that you will be refunded within the next 48hours automatically.
Shipping
Do you ship worldwide?
ANSWER: We ship worldwide and shipping fee is based on the country, the rates may be higher to include duties and taxes.
What courier company do you make use of?
ANSWER: Currently, we are making use of DHL for international shipments.
How do I access my tracking details?
ANSWER: Tracking details are generated and sent via email once your order has been fulfilled and processed.
How do I track my order?
ANSWER: Kindly visit the official web page of the courier service and input your tracking details.
Contact
Where are your stores located?
ANSWER: We currently have stores in Nigeria and Ghana. Kindly visit our webpage and social media platforms for further details.
How do I contact your customer service team?
ANSWER: Our customer service team can be reached via email support@bbtskincare.com and on Whatsapp (+2348066985663).